Refund Policy

1. Overview

ENPITS stands behind the outcome of every Founding Pilot we run. We want you to be fully confident in your investment. This Refund Policy outlines the Risk-Free Guarantee tied to qualified meeting outcomes.

2. Founding Pilot Risk-Free Guarantee

ENPITS Founding Pilot is a 30-day Done-for-You GTM service offered at three tiers (Starter $1,500 / Founding Pilot $3,000 / Scale $6,000 per month).

Starter ($1,500) and Founding Pilot ($3,000) tiers: If fewer than 1 qualified meeting is booked within the 30-day pilot period, ENPITS will refund 100% of the fixed fee.

Scale ($6,000) tier: If fewer than 3 qualified meetings are booked within the 30-day pilot period, ENPITS will refund 50% of the fixed fee.

A "qualified meeting" is defined as a booked, attended call with a decision-maker (Founder, CEO, or Co-Founder) at a US-based company matching the agreed ICP profile. Refund processed within 7 business days of pilot end through the original payment method.

3. Eligibility

The Risk-Free Guarantee in Section 2 applies automatically when the qualified meeting threshold is not met within the 30-day pilot period. No request necessary. Specifically, you are eligible for a refund when:

• Starter or Founding Pilot tier: fewer than 1 qualified meeting booked in 30 days
• Scale tier: fewer than 3 qualified meetings booked in 30 days
• The qualified meeting definition in Section 2 is the binding standard

The following are NOT covered by our Risk-Free Guarantee:

• Change of mind during the pilot: Cancelling the pilot before the 30-day period ends after work has commenced
• ICP scope changes mid-pilot: Significant changes to the agreed ICP profile after pilot start (renegotiated as a new pilot)
• Client unresponsiveness: Failure to respond to reply approval requests or weekly review touchpoints for more than 5 consecutive business days
• Third-party service disruptions: Major email deliverability incidents caused by third-party platforms beyond reasonable control
• Discovery call no-shows by your team: Booked meetings that you or your team fail to attend (still counted as qualified meetings)

4. Refund Process

Refunds under the Founding Pilot Risk-Free Guarantee are automatic. If the qualified meeting threshold is not met by day 30 of the pilot:

• ENPITS notifies you in the final weekly review (day 28-30)
• Refund is initiated through the original Stripe payment method within 3 business days
• Funds are returned to the original card or account within 7 business days of refund initiation

If you believe a qualified meeting was incorrectly excluded from the count, email support@enpits.io within 7 days of pilot end. We will acknowledge within 48 hours and review the dispute within 5 business days.

5. Post-Pilot Engagements

After the 30-day pilot, both parties decide whether to continue. There is no auto-renewal and no required termination notice.

If you choose to continue with a follow-on engagement, refund terms for that engagement are defined in the new project agreement. The Founding Pilot Risk-Free Guarantee in Section 2 applies only to the initial 30-day pilot.

6. Chargebacks

We strongly encourage direct communication before filing a dispute with your payment provider. If you have a concern about a charge, please contact us at support@enpits.io first. We are committed to resolving issues fairly and promptly.

Filing a chargeback without first contacting us may result in delays, additional fees from payment processors, and potential suspension of your account. We respond to all refund inquiries within 48 hours.

7. Contact

If you have any questions about this Refund Policy, please contact us: