Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and ENPITS, a sole proprietorship operated by Kangin Jeong (Brooks Jeong) ("ENPITS," "we," "us," or "our"), based in Incheon 22180, Republic of Korea.

By engaging our services, submitting an intake form, making a payment, or otherwise using our website at https://enpits.io, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

If you do not agree to these Terms, do not use our services.

2. Description of Services

ENPITS provides a founder-led, done-for-you cold-outbound (go-to-market) service. The deliverable is booked qualified meetings, not software. ENPITS runs the outbound campaign end-to-end using its own internal tools and infrastructure; the Client does not receive, license, or operate any automation software or workflows. The service includes:

• Lead sourcing and ICP scoring: Sourcing prospects matching your agreed ICP and scoring them for fit before outreach.
• Cold-email copywriting: Writing the outreach sequence for your campaign.
• Campaign operation: Sending the outreach and follow-ups from dedicated sending domains and mailboxes set up for your campaign, and surfacing warm replies to you.
• Weekly reporting: A weekly review of reply rate, performance, and what is working.

The specific scope of services for your engagement (tier, lead volume, sending volume, and sequence length) is determined during the application and onboarding process and may be further documented in a written scope or email correspondence between you and ENPITS. ENPITS may, at its discretion, share a lightweight handoff document of troubleshooting steps, but does not deliver workflow software.

3. Pricing and Founding Pilot Terms

3.1 Founding Pilot Tiers

ENPITS is currently offering Founding Pilot pricing while we build our case study portfolio. The Founding Pilot is a founder-led Done-for-You GTM engagement: a ~2-week setup, then a 45-day measured window beginning at the first send ("Kickoff"). It is a single offer at $3,000, charged one time.

• Founding Pilot: $3,000 per pilot, charged one time (up to 1,500 approved-ICP leads, 4-touch cold sequence). This is the only pilot offer — there are no tiers, add-ons, or upsells.
• Pricing applies to the specific pilot scope agreed upon at the time of engagement. Follow-on engagements may be priced separately based on results.

3.2 Current Pricing

Our Founding Pilot is priced as a pilot fee. Current pricing is published on our website and includes:

• pilot fee: A single fee for the pilot engagement covering lead sourcing, cold email copywriting, sending, follow-up, weekly review, and the Risk-Free Guarantee.
• No auto-renewal: The pilot does not auto-renew. After the pilot, both parties decide whether to continue with a follow-on engagement.
• No termination notice required: The pilot ends naturally at the end of the 45-day measured window unless extended by mutual written agreement.

Prices listed on our website are in US dollars (USD). We reserve the right to change pricing for new clients at any time.

3.3 Third-Party Costs

The pilot fee covers the outbound campaign ENPITS runs on its own tools and infrastructure, including ENPITS's own AI API, sending, and data-provider costs for the agreed pilot scope. If your engagement requires integration with your own third-party accounts (for example, your CRM), you are responsible for maintaining and paying for those accounts.

4. Payment Terms

• Payment: ENPITS invoices you directly through Payoneer. Payment is made by bank transfer (ACH or wire) to the account specified on the invoice. ENPITS is the seller of record for all transactions.
• Pilot fee: The pilot fee is due before the pilot starts and is charged as a single upfront payment. ENPITS issues an invoice through Payoneer; payment is made by bank transfer to the account specified on the invoice. All fees are stated in US dollars, and the Client is responsible for any bank transfer fees.
• Failed payments: If a payment fails, we will notify you and attempt to resolve the issue. Pilot will not begin until payment is successfully received.
• Taxes: Our prices do not include applicable taxes. The Client is responsible for any taxes applicable to the payment in the Client's jurisdiction. ENPITS is responsible for its own income taxes in its country of residence.

5. Cancellation and Refund Policy

5.1 Pilot Cancellation

You may cancel the pilot before it starts by contacting us at support@enpits.io. Once the pilot has commenced, the pilot fee is subject to our Risk-Free Guarantee as detailed in our Refund Policy.

5.2 Refunds

• Before pilot starts: Full refund available if requested within 48 hours of payment and before the pilot has started.
• During pilot (Risk-Free Guarantee): Subject to our Founding Pilot Risk-Free Guarantee as detailed in our Refund Policy. If the qualified meeting threshold is not met by the end of the 45-day measured window, the refund is automatic.
• Disputes: If you believe you have been charged in error, contact us within 30 days of the charge at support@enpits.io.

5.3 Refund Policy

For complete details on our refund terms, including the Founding Pilot Risk-Free Guarantee, please see our Refund Policy.

5.4 Pilot Outputs and Ownership

You own all leads sourced, copy drafts produced, and reply patterns observed during the pilot. ENPITS retains the right to aggregate anonymized pilot performance data (reply rates, meeting conversion rates) for benchmarking purposes, with no client-identifying information disclosed without your written consent.

6. Founding Pilot Risk-Free Guarantee

ENPITS Founding Pilot includes a Risk-Free Guarantee tied to qualified meeting outcomes. For full eligibility and refund processing details, please see our Refund Policy.

• Founding Pilot ($3,000): If fewer than one qualified meeting is booked within the 45-day measured window, 100% of the fixed fee is refunded.
• A "qualified meeting" is defined as a booked discovery call of no less than 20 minutes with a decision-maker (Founder, CEO, or Co-Founder) at a US-based company matching the agreed ICP profile, where the prospect expresses interest in your offering. A no-show, cancellation, or call shorter than 20 minutes does not count.
• Refund is automatic. Initiated within 7 business days of pilot end, by bank transfer to a business bank account designated by Client in writing. International transfer fees are borne by ENPITS.
• The guarantee does not cover client unresponsiveness (failure to respond to reply approvals or weekly reviews for more than 5 consecutive business days) or booked meetings that you or your team fail to attend.

7. Intellectual Property

7.1 Your Data

You retain all ownership rights to your data, including your business information, lead data, client lists, email content, and any other data you provide to us or that is generated during your campaign. We claim no ownership of your data.

7.2 ENPITS Intellectual Property

ENPITS retains all ownership rights to:

• Methodology and templates: The outreach methodology, sequence frameworks, scoring criteria, internal automation, and engineering patterns ENPITS develops and uses to run campaigns. These represent ENPITS's proprietary methodology and trade secrets.
• Prompt engineering: AI prompts, system messages, and prompt architecture used to operate the service.
• Tools and infrastructure: The internal tools, scripts, automation, and sending infrastructure operated by ENPITS to deliver the service. These are not delivered or licensed to the Client.
• Brand and content: The ENPITS name, logo, website content, and marketing materials.

7.3 Campaign Assets Delivered to You

The deliverable of the Founding Pilot is booked qualified meetings, not software. You own the campaign assets actually handed over to you, namely: the lead and prospect data sourced for your campaign, the outreach copy drafts produced for your campaign, and the reply data and performance metrics from your campaign. ENPITS claims no ownership of these assets and does not deliver, license, or hand over any workflow, automation, or software, which remain ENPITS's internal property under Section 7.2.

Where ENPITS shares a lightweight handoff document of troubleshooting steps, it is provided for your internal reference only and grants no rights to ENPITS's underlying tools or infrastructure.

7.4 Restrictions

You may not:

• Reverse-engineer, decompile, or attempt to extract ENPITS's methodology, tools, or infrastructure for the purpose of resale or redistribution
• Resell, sublicense, or white-label ENPITS's services to third parties
• Claim authorship of ENPITS's methodology or proprietary tooling
• Use ENPITS's methodology or materials to build a competing outbound service

8. Limitation of Liability

8.1 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ENPITS'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO ENPITS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

8.2 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ENPITS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES, GOODWILL, DATA, OR USE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF ENPITS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8.3 Specific Exclusions

Without limiting the above, ENPITS is not liable for:

• Losses resulting from inaccurate AI-generated content (see Section 9)
• Losses caused by third-party service failures (Payoneer, OpenAI, Anthropic, Google, Slack, or any other third-party provider)
• Losses resulting from unauthorized access to your accounts or data caused by your failure to maintain adequate security
• Business losses resulting from email deliverability issues, spam filtering, or email provider actions
• Lost leads, failed sales, or missed business opportunities
• Losses arising from changes to third-party APIs, pricing, or terms of service

8.4 Essential Purpose

The limitations in this section apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

9. AI-Specific Disclaimers and Risks

9.1 No Warranty on AI Output

Our services rely on third-party AI models (OpenAI, Anthropic, and others). AI-generated content, including but not limited to outreach emails, lead research summaries, proposals, and analytical outputs, is produced by statistical language models and may contain:

• Factual inaccuracies or fabricated information ("hallucinations")
• Outdated information
• Incomplete or biased analysis
• Content that may not be appropriate for all contexts

ENPITS implements quality assurance checks (including AI-powered QA and human review where applicable), but we do not and cannot guarantee the accuracy, completeness, reliability, or appropriateness of all AI-generated content. You are responsible for reviewing AI-generated outputs before they impact your business decisions.

9.2 AI Model Changes

Third-party AI providers may change, update, deprecate, or discontinue their models at any time without notice to ENPITS. Such changes may affect the performance, behavior, or availability of your campaign. We will make commercially reasonable efforts to adapt to model changes, but we cannot guarantee uninterrupted service in the event of significant model changes or deprecations.

9.3 AI Data Processing

Data processed by AI models is subject to the terms and privacy policies of the respective AI providers. While current provider policies (as of the date of these Terms) state that API customer data is not used for model training, these policies may change. ENPITS is not responsible for changes to AI provider data handling practices. We encourage you to review the terms and privacy policies of OpenAI and Anthropic directly.

9.4 Automated Email Outreach Risks

Because the service includes automated email outreach:

• You acknowledge that automated emails are sent on your behalf, from dedicated sending domains and mailboxes set up for your campaign, and that you approve the messaging and remain ultimately responsible for the content sent.
• While we operate CAN-SPAM compliant campaigns, email deliverability depends on many factors outside our control (recipient spam filters, domain reputation, ISP policies).
• Aggressive outreach volumes may impact sender reputation. We recommend volumes and throttling, but the final decision is yours.
• You are responsible for ensuring that your outreach targets are lawful and appropriate for your industry and jurisdiction.

10. Indemnification

You agree to indemnify, defend, and hold harmless ENPITS, its owner, contractors, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees and costs) arising out of or in any way connected with:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights or privacy rights
• Any content, data, or materials you provide to us or that are processed during your campaign
• Automated emails sent on your behalf through the campaign we operate
• Claims by recipients of automated outreach emails sent on your behalf
• Your failure to comply with applicable laws, including but not limited to CAN-SPAM, CCPA, GDPR, or any other data protection or anti-spam legislation

This indemnification obligation survives termination of these Terms and your use of our services.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at support@enpits.io with a description of your concern. We will attempt to resolve the dispute informally within 30 days.

11.2 Binding Arbitration

If we cannot resolve the dispute informally, you and ENPITS agree that any dispute, claim, or controversy arising out of or relating to these Terms or our services (including the formation, interpretation, breach, or termination of these Terms) shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect.

• The arbitration shall be conducted by a single arbitrator.
• The arbitration may be conducted remotely (by videoconference, telephone, or online) to accommodate the international nature of this agreement.
• The arbitrator's decision shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction.
• Each party shall bear its own attorneys' fees and costs, unless the arbitrator determines that a claim was frivolous, in which case the arbitrator may award reasonable attorneys' fees to the prevailing party.
• The arbitrator may award any relief that a court of competent jurisdiction could award, including injunctive relief and declaratory relief, but only to the extent required to satisfy the individual claim.

11.3 Arbitration Opt-Out

You have the right to opt out of binding arbitration within 30 days of first agreeing to these Terms. To opt out, send an email to support@enpits.io with the subject line "Arbitration Opt-Out" that includes your name, company name, and a clear statement that you wish to opt out of the arbitration provision. If you opt out, disputes will be resolved through litigation in the courts specified in Section 11.6.

11.4 Class Action Waiver

YOU AND ENPITS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

11.5 Small Claims Exception

Notwithstanding the arbitration agreement above, either party may bring an individual action in small claims court for disputes within the jurisdiction of that court.

11.6 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea, without regard to its conflict of law provisions. For matters not subject to arbitration, the courts located in Incheon, Republic of Korea shall have exclusive jurisdiction, and you consent to personal jurisdiction in such courts.

11.7 Equitable Relief

Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction for matters relating to intellectual property rights, confidentiality obligations, or unauthorized access to data.

12. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF DEALING.

Without limiting the foregoing, ENPITS does not warrant that:

• Our services will be uninterrupted, timely, secure, or error-free
• The results obtained from our services will be accurate, reliable, or meet your expectations
• Any defects in our services will be corrected within a specific timeframe
• Third-party services used to run your campaign will remain available or unchanged
• AI-generated content will be accurate, complete, or free from bias
• Automated outreach will achieve any specific response rate, conversion rate, or business outcome

13. Service Level Expectations

ENPITS is a solo-operated business. We are transparent about what you can expect:

• Monitoring: We monitor all active campaigns and receive automated error alerts. Our goal is to identify and resolve issues within 24 hours on business days.
• Response time: We aim to respond to client emails within 24 hours on business days (Monday through Friday, US Eastern Time). We are not available 24/7 for manual support.
• Uptime: While our campaign infrastructure is designed for 24/7 operation, we do not offer formal uptime SLAs (Service Level Agreements). Planned maintenance and third-party outages may cause temporary downtime.
• Availability: ENPITS is based in Korea (KST) and works async-first. Rather than guaranteeing real-time US-hours coverage, we handle client communication over email and weekly Loom, with replies within one US business day.

These are expectations, not guarantees. They do not create additional contractual obligations beyond what is stated elsewhere in these Terms.

14. Acceptable Use Policy

You agree not to use our services to:

• Violate any applicable law, regulation, or third-party rights
• Send spam or unsolicited commercial messages in violation of the CAN-SPAM Act or any applicable anti-spam legislation
• Send deceptive, misleading, or fraudulent communications
• Harvest, collect, or scrape personal data in violation of applicable privacy laws
• Engage in any activity that could damage, disable, or impair ENPITS's infrastructure or services
• Attempt to gain unauthorized access to any systems, accounts, or data
• Use our services to process illegal content or facilitate illegal activities
• Resell, redistribute, or white-label our services without written consent
• Send automated emails to individuals who have previously unsubscribed or opted out
• Target minors (individuals under 18) with automated outreach
• Process protected health information (PHI), financial account numbers, or other regulated sensitive data through our services without prior written agreement

We reserve the right to suspend or terminate services immediately if we reasonably believe you are violating this Acceptable Use Policy. Suspension or termination for policy violation does not entitle you to a refund.

15. CAN-SPAM Compliance

All automated email outreach campaigns operated by ENPITS comply with the CAN-SPAM Act (15 U.S.C. 7701 et seq.). Specifically:

• Every automated commercial email includes a clear identification of the message as a commercial communication where required
• Every automated commercial email includes the sender's valid physical postal address
• Every automated commercial email includes a clear, conspicuous, and functioning unsubscribe mechanism
• Unsubscribe requests are processed within 10 business days
• We do not use deceptive subject lines or misleading header information
• We monitor and maintain suppression lists of unsubscribed recipients

As our client, you are also responsible for ensuring your use of automated outreach complies with CAN-SPAM and any other applicable laws. If you instruct us to take actions that would violate CAN-SPAM, we reserve the right to refuse.

16. Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to:

• Acts of God, natural disasters, epidemics, or pandemics
• War, terrorism, civil unrest, or government actions
• Internet or telecommunications failures
• Power outages affecting data centers or infrastructure
• AI service provider outages, model deprecations, or changes to AI provider terms of service (including but not limited to OpenAI, Anthropic, or their successors)
• Third-party service outages (Payoneer, Google, Slack, Hetzner, or any other provider)
• Cybersecurity attacks (DDoS, ransomware, etc.) directed at ENPITS or its infrastructure providers
• Changes in law or regulation that materially affect the ability to provide services

The affected party must promptly notify the other party of the force majeure event and make reasonable efforts to mitigate its impact. If a force majeure event continues for more than 30 consecutive days, either party may terminate the agreement without further obligation (except for payment of fees for services already rendered).

17. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the services ("Confidential Information"), including but not limited to:

• Business strategies, client lists, and financial information
• Campaign configurations, scoring logic, and technical specifications
• API keys, credentials, and access tokens
• Any information marked or reasonably understood to be confidential

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party before disclosure; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law or legal process.

This confidentiality obligation survives termination of these Terms for a period of 2 years.

18. Modification of Terms

We may modify these Terms at any time. When we make material changes:

• We will provide you with at least 30 days' written notice via email before the changes take effect.
• We will update the "Last updated" date at the top of this page.
• We will post the revised Terms on our website.

Your continued use of our services after the effective date of any changes constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you may discontinue use of our services before the changes take effect.

Changes to pricing are governed by Section 3 (Founding Pilot tier rates are locked at the time of pilot engagement and cannot be changed for that pilot).

19. Termination

19.1 Termination by You

You may terminate these Terms at any time by providing written notice to support@enpits.io. Termination does not affect completed and paid-for projects.

19.2 Termination by ENPITS

We may terminate or suspend your access to our services immediately, without prior notice, if:

• You breach any provision of these Terms
• You violate the Acceptable Use Policy
• Your payment is overdue by more than 30 days
• We are required to do so by law
• We reasonably believe your continued use poses a risk to ENPITS, our infrastructure, or other clients

19.3 Effect of Termination

Upon termination:

• ENPITS will stop sending outreach on your behalf and wind down the campaign within 48 hours
• You keep the campaign assets already delivered to you under Section 7.3 (lead data, copy drafts, and reply data)
• You remain liable for any outstanding payments
• Sections that by their nature should survive termination will survive (including Sections 7, 8, 9, 10, 11, 12, 17, and this Section 19)

20. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, that provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable. If the provision cannot be so modified, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms, and the remaining provisions shall continue in full force and effect.

21. Waiver

The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by the waiving party.

22. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. ENPITS may assign its rights and obligations under these Terms to a successor in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided that the assignee agrees to be bound by these Terms.

23. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and any written scope documents exchanged via email, constitute the entire agreement between you and ENPITS regarding our services. These Terms supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the subject matter of these Terms.

24. Notices

All notices under these Terms must be in writing and sent by email:

• To ENPITS: support@enpits.io
• To you: The email address you provided when engaging our services

Notices are deemed received when the sending party receives confirmation of delivery (or, for email, when the email is sent to the correct address without a bounce-back).

25. FTC Compliance and Transparent Practices

In accordance with Section 5 of the Federal Trade Commission Act, ENPITS is committed to honest, non-deceptive business practices:

• All pricing is clearly disclosed on our website and in pre-engagement communications. There are no hidden fees.
• Performance metrics and results shared on our website represent system capabilities, not guaranteed outcomes. Individual results vary based on your market, ICP, and implementation.
• We clearly disclose that our services use AI technology, which has inherent limitations.
• We do not make earnings claims or guarantee specific business results from using our service.
• Testimonials and case studies, when published, represent the genuine experiences of specific clients and may not be representative of all clients.

26. Contact Information

If you have any questions about these Terms, please contact us: