Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and ENPITS, operated by Kangin Jeong ("ENPITS," "we," "us," or "our"), a business based in Gangnam-gu, Seoul 06164, Republic of Korea.

By engaging our services, submitting an intake form, making a payment, or otherwise using our website at https://enpits.co.kr, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

If you do not agree to these Terms, do not use our services.

2. Description of Services

ENPITS provides done-for-you AI automation services, including but not limited to:

• Custom workflow building: Designing, developing, and deploying automated workflows using n8n and integrated AI models (OpenAI GPT-4.1, Anthropic Claude, and their successors).
• Sales pipeline automation: Lead discovery, ICP scoring, personalized outreach, follow-up sequences, and CRM integration.
• Made-to-order automation: Custom-built workflows based on your specific requirements.
• Ongoing maintenance: Monitoring, error resolution, performance optimization, and iterative improvements to deployed workflows.
• Automated email outreach: Building and operating email outreach systems on your behalf, sent from your email domain and accounts.

The specific scope of services for your engagement will be determined during the initial audit and onboarding process and may be further documented in email correspondence between you and ENPITS.

3. Pricing and Founding Client Terms

3.1 Founding Client Rates

ENPITS is currently offering Founding Client pricing to its first clients. If you sign up during the Founding Client period, the following terms apply:

• Your monthly maintenance rate is locked for life at the rate in effect at the time you sign up, for as long as you maintain an active, continuously paid subscription.
• "Locked for life" means ENPITS will not increase your monthly maintenance fee. However, setup fees for additional workflows or services may differ from your original setup fee.
• If you cancel your subscription and later re-subscribe, the rate lock no longer applies and you will be subject to the rates in effect at the time of re-subscription.

3.2 Current Pricing

Current pricing is published on our website and includes:

• One-time setup fee: A non-recurring fee charged at the start of engagement to cover workflow design, development, testing, and deployment.
• Monthly maintenance fee: A recurring fee charged monthly for ongoing monitoring, error resolution, optimization, and support.

Prices listed on our website are in US dollars (USD). We reserve the right to change pricing for new clients at any time. Price changes do not apply retroactively to existing clients whose rates are locked under Founding Client terms.

3.3 Third-Party Costs

Our fees do not include costs for third-party services that your workflows may require, such as AI API usage (OpenAI, Anthropic), email sending services, CRM subscriptions, or data provider fees. You are responsible for maintaining and paying for any third-party accounts and API keys required for your workflows to operate.

4. Payment Terms

• Payment processor: All payments are processed through Lemon Squeezy (our merchant of record). By making a payment, you also agree to Lemon Squeezy's Terms of Service.
• Setup fee: The setup fee is due before work begins and is charged as a one-time payment.
• Monthly fee: Monthly maintenance fees are charged automatically on the same day each month via the payment method you have on file with Lemon Squeezy.
• Failed payments: If a payment fails, we will attempt to charge your payment method again. If payment remains unsuccessful for 7 days, we may suspend your workflows until payment is received. Workflows will be reactivated within 24 hours of successful payment.
• Late payments: We do not charge late fees. However, we reserve the right to suspend services for accounts with payments overdue by more than 14 days.
• Taxes: Our prices do not include applicable taxes. You are responsible for any sales tax, VAT, GST, or other taxes that may apply to your purchase based on your jurisdiction.

5. Cancellation and Refund Policy

5.1 Cancellation

You may cancel your subscription at any time by sending an email to support@enpits.co.kr with the subject line "Cancellation Request." There are no cancellation fees and no long-term contracts.

• Cancellation takes effect at the end of your current billing period.
• Your workflows will continue to operate until the end of the paid period.
• After the paid period ends, workflows will be deactivated within 48 hours.

5.2 Refunds

• Setup fees: Setup fees are non-refundable once work has begun. If we have not started building your workflows, you may request a full refund of the setup fee within 48 hours of payment.
• Monthly fees: If you cancel mid-cycle, you will receive a prorated refund for the unused portion of the current billing period, calculated from the date of your cancellation request to the end of the billing period.
• Disputes: If you believe you have been charged in error, contact us within 30 days of the charge at support@enpits.co.kr.

5.3 Data After Cancellation

After cancellation, we will retain your workflow configurations and data for 30 days, during which time you may request an export. After 30 days, your data will be permanently deleted in accordance with our Privacy Policy.

6. 30-Day Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with a workflow we build for you within the first 30 days after it goes live, we will rebuild it at no extra charge.

• The guarantee applies to workflows that do not perform as described during the onboarding and audit process.
• To invoke this guarantee, you must notify us in writing within 30 days of the workflow's initial deployment date, specifying the deficiencies.
• We will rebuild or substantially modify the workflow to address your concerns within a reasonable timeframe (typically 5-10 business days).
• This guarantee covers one rebuild per workflow. It does not cover changes to your original requirements or scope expansion.
• This guarantee does not entitle you to a refund of the setup fee. It entitles you to rework of the delivered workflow.

7. Intellectual Property

7.1 Your Data

You retain all ownership rights to your data, including your business information, lead data, client lists, email content, and any other data you provide to us or that is generated through your workflows. We claim no ownership of your data.

7.2 ENPITS Intellectual Property

ENPITS retains all ownership rights to:

• Workflow architecture and templates: The underlying workflow structures, node configurations, automation logic, and engineering patterns we develop. These represent our proprietary methodology and trade secrets.
• Prompt engineering: AI prompts, system messages, and prompt architecture used within workflows.
• Tools and scripts: Internal tools, scripts, and utilities developed by ENPITS.
• Brand and content: The ENPITS name, logo, website content, and marketing materials.

7.3 License Grant

During your active subscription, ENPITS grants you a non-exclusive, non-transferable, revocable license to use the workflows we build for you, solely for your internal business operations. This license terminates when your subscription ends.

7.4 Restrictions

You may not:

• Reverse-engineer, decompile, or extract our workflow architecture for the purpose of resale or redistribution
• Resell, sublicense, or white-label our workflows or services to third parties
• Claim authorship of the workflow architecture or automation logic
• Use our workflows to build a competing automation service

8. Limitation of Liability

8.1 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ENPITS'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO ENPITS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

8.2 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ENPITS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES, GOODWILL, DATA, OR USE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF ENPITS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8.3 Specific Exclusions

Without limiting the above, ENPITS is not liable for:

• Losses resulting from inaccurate AI-generated content (see Section 9)
• Losses caused by third-party service failures (Lemon Squeezy, OpenAI, Anthropic, Google, Slack, or any other third-party provider)
• Losses resulting from unauthorized access to your accounts or data caused by your failure to maintain adequate security
• Business losses resulting from email deliverability issues, spam filtering, or email provider actions
• Lost leads, failed sales, or missed business opportunities
• Losses arising from changes to third-party APIs, pricing, or terms of service

8.4 Essential Purpose

The limitations in this section apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

9. AI-Specific Disclaimers and Risks

9.1 No Warranty on AI Output

Our services rely on third-party AI models (OpenAI, Anthropic, and others). AI-generated content, including but not limited to outreach emails, lead research summaries, proposals, and analytical outputs, is produced by statistical language models and may contain:

• Factual inaccuracies or fabricated information ("hallucinations")
• Outdated information
• Incomplete or biased analysis
• Content that may not be appropriate for all contexts

ENPITS implements quality assurance checks (including AI-powered QA and human review where applicable), but we do not and cannot guarantee the accuracy, completeness, reliability, or appropriateness of all AI-generated content. You are responsible for reviewing AI-generated outputs before they impact your business decisions.

9.2 AI Model Changes

Third-party AI providers may change, update, deprecate, or discontinue their models at any time without notice to ENPITS. Such changes may affect the performance, behavior, or availability of your workflows. We will make commercially reasonable efforts to adapt to model changes, but we cannot guarantee uninterrupted service in the event of significant model changes or deprecations.

9.3 AI Data Processing

Data processed by AI models is subject to the terms and privacy policies of the respective AI providers. While current provider policies (as of the date of these Terms) state that API customer data is not used for model training, these policies may change. ENPITS is not responsible for changes to AI provider data handling practices. We encourage you to review the terms and privacy policies of OpenAI and Anthropic directly.

9.4 Automated Email Outreach Risks

If your service includes automated email outreach:

• You acknowledge that automated emails are sent on your behalf, from your email domain and accounts, and you are ultimately responsible for the content sent.
• While we build CAN-SPAM compliant systems, email deliverability depends on many factors outside our control (recipient spam filters, domain reputation, ISP policies).
• Aggressive outreach volumes may impact your sender reputation. We recommend volumes and throttling, but the final decision is yours.
• You are responsible for ensuring that your outreach targets are lawful and appropriate for your industry and jurisdiction.

10. Indemnification

You agree to indemnify, defend, and hold harmless ENPITS, its owner, contractors, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees and costs) arising out of or in any way connected with:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights or privacy rights
• Any content, data, or materials you provide to us or that are processed through your workflows
• Automated emails sent on your behalf through workflows we build and operate
• Claims by recipients of automated outreach emails sent from your accounts
• Your failure to comply with applicable laws, including but not limited to CAN-SPAM, CCPA, GDPR, or any other data protection or anti-spam legislation

This indemnification obligation survives termination of these Terms and your use of our services.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at support@enpits.co.kr with a description of your concern. We will attempt to resolve the dispute informally within 30 days.

11.2 Binding Arbitration

If we cannot resolve the dispute informally, you and ENPITS agree that any dispute, claim, or controversy arising out of or relating to these Terms or our services (including the formation, interpretation, breach, or termination of these Terms) shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect.

• The arbitration shall be conducted by a single arbitrator.
• The arbitration may be conducted remotely (by videoconference, telephone, or online) to accommodate the international nature of this agreement.
• The arbitrator's decision shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction.
• Each party shall bear its own attorneys' fees and costs, unless the arbitrator determines that a claim was frivolous, in which case the arbitrator may award reasonable attorneys' fees to the prevailing party.
• The arbitrator may award any relief that a court of competent jurisdiction could award, including injunctive relief and declaratory relief, but only to the extent required to satisfy the individual claim.

11.3 Arbitration Opt-Out

You have the right to opt out of binding arbitration within 30 days of first agreeing to these Terms. To opt out, send an email to support@enpits.co.kr with the subject line "Arbitration Opt-Out" that includes your name, company name, and a clear statement that you wish to opt out of the arbitration provision. If you opt out, disputes will be resolved through litigation in the courts specified in Section 11.6.

11.4 Class Action Waiver

YOU AND ENPITS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

11.5 Small Claims Exception

Notwithstanding the arbitration agreement above, either party may bring an individual action in small claims court for disputes within the jurisdiction of that court.

11.6 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. If you have opted out of arbitration, or for matters not subject to arbitration, the exclusive jurisdiction and venue for any dispute shall be the state and federal courts located in the State of Delaware, and you consent to personal jurisdiction in such courts.

11.7 Equitable Relief

Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction for matters relating to intellectual property rights, confidentiality obligations, or unauthorized access to data.

12. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF DEALING.

Without limiting the foregoing, ENPITS does not warrant that:

• Our services will be uninterrupted, timely, secure, or error-free
• The results obtained from our services will be accurate, reliable, or meet your expectations
• Any defects in our services will be corrected within a specific timeframe
• Third-party services integrated into your workflows will remain available or unchanged
• AI-generated content will be accurate, complete, or free from bias
• Automated outreach will achieve any specific response rate, conversion rate, or business outcome

13. Service Level Expectations

ENPITS is a solo-operated business. We are transparent about what you can expect:

• Monitoring: We monitor all active workflows and receive automated error alerts. Our goal is to identify and resolve issues within 24 hours on business days.
• Response time: We aim to respond to client emails within 24 hours on business days (Monday through Friday, US Eastern Time). We are not available 24/7 for manual support.
• Uptime: While our workflows run on infrastructure designed for 24/7 operation, we do not offer formal uptime SLAs (Service Level Agreements). Planned maintenance and third-party outages may cause temporary downtime.
• Availability: ENPITS operates during US business hours (approximately 9:00 AM to 6:00 PM Eastern Time, Monday through Friday). We are based in Seoul, Korea (KST) but maintain US-aligned working hours for client communication.

These are expectations, not guarantees. They do not create additional contractual obligations beyond what is stated elsewhere in these Terms.

14. Acceptable Use Policy

You agree not to use our services to:

• Violate any applicable law, regulation, or third-party rights
• Send spam or unsolicited commercial messages in violation of the CAN-SPAM Act or any applicable anti-spam legislation
• Send deceptive, misleading, or fraudulent communications
• Harvest, collect, or scrape personal data in violation of applicable privacy laws
• Engage in any activity that could damage, disable, or impair ENPITS's infrastructure or services
• Attempt to gain unauthorized access to any systems, accounts, or data
• Use workflows to process illegal content or facilitate illegal activities
• Resell, redistribute, or white-label our services without written consent
• Send automated emails to individuals who have previously unsubscribed or opted out
• Target minors (individuals under 18) with automated outreach
• Process protected health information (PHI), financial account numbers, or other regulated sensitive data through workflows without prior written agreement

We reserve the right to suspend or terminate services immediately if we reasonably believe you are violating this Acceptable Use Policy. Suspension or termination for policy violation does not entitle you to a refund.

15. CAN-SPAM Compliance

All automated email outreach systems built by ENPITS comply with the CAN-SPAM Act (15 U.S.C. 7701 et seq.). Specifically:

• Every automated commercial email includes a clear identification of the message as a commercial communication where required
• Every automated commercial email includes the sender's valid physical postal address
• Every automated commercial email includes a clear, conspicuous, and functioning unsubscribe mechanism
• Unsubscribe requests are processed within 10 business days
• We do not use deceptive subject lines or misleading header information
• We monitor and maintain suppression lists of unsubscribed recipients

As our client, you are also responsible for ensuring your use of automated outreach complies with CAN-SPAM and any other applicable laws. If you instruct us to take actions that would violate CAN-SPAM, we reserve the right to refuse.

16. Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to:

• Acts of God, natural disasters, epidemics, or pandemics
• War, terrorism, civil unrest, or government actions
• Internet or telecommunications failures
• Power outages affecting data centers or infrastructure
• AI service provider outages, model deprecations, or changes to AI provider terms of service (including but not limited to OpenAI, Anthropic, or their successors)
• Third-party service outages (Lemon Squeezy, Google, Slack, Hetzner, or any other provider)
• Cybersecurity attacks (DDoS, ransomware, etc.) directed at ENPITS or its infrastructure providers
• Changes in law or regulation that materially affect the ability to provide services

The affected party must promptly notify the other party of the force majeure event and make reasonable efforts to mitigate its impact. If a force majeure event continues for more than 30 consecutive days, either party may terminate the agreement without further obligation (except for payment of fees for services already rendered).

17. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the services ("Confidential Information"), including but not limited to:

• Business strategies, client lists, and financial information
• Workflow configurations, automation logic, and technical specifications
• API keys, credentials, and access tokens
• Any information marked or reasonably understood to be confidential

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party before disclosure; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law or legal process.

This confidentiality obligation survives termination of these Terms for a period of 2 years.

18. Modification of Terms

We may modify these Terms at any time. When we make material changes:

• We will provide you with at least 30 days' written notice via email before the changes take effect.
• We will update the "Last updated" date at the top of this page.
• We will post the revised Terms on our website.

Your continued use of our services after the effective date of any changes constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you may cancel your subscription before the changes take effect.

Changes to pricing are governed by Section 3 (Founding Client rates are locked and cannot be changed).

19. Termination

19.1 Termination by You

You may terminate these Terms at any time by cancelling your subscription as described in Section 5.

19.2 Termination by ENPITS

We may terminate or suspend your access to our services immediately, without prior notice, if:

• You breach any provision of these Terms
• You violate the Acceptable Use Policy
• Your payment is overdue by more than 30 days
• We are required to do so by law
• We reasonably believe your continued use poses a risk to ENPITS, our infrastructure, or other clients

19.3 Effect of Termination

Upon termination:

• Your license to use our workflows immediately terminates
• We will deactivate your workflows within 48 hours
• You remain liable for any outstanding payments
• Sections that by their nature should survive termination will survive (including Sections 7, 8, 9, 10, 11, 12, 17, and this Section 19)

20. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, that provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable. If the provision cannot be so modified, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms, and the remaining provisions shall continue in full force and effect.

21. Waiver

The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by the waiving party.

22. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. ENPITS may assign its rights and obligations under these Terms to a successor in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided that the assignee agrees to be bound by these Terms.

23. Entire Agreement

These Terms, together with our Privacy Policy and any written scope documents exchanged via email, constitute the entire agreement between you and ENPITS regarding our services. These Terms supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the subject matter of these Terms.

24. Notices

All notices under these Terms must be in writing and sent by email:

• To ENPITS: support@enpits.co.kr
• To you: The email address you provided when engaging our services

Notices are deemed received when the sending party receives confirmation of delivery (or, for email, when the email is sent to the correct address without a bounce-back).

25. FTC Compliance and Transparent Practices

In accordance with Section 5 of the Federal Trade Commission Act, ENPITS is committed to honest, non-deceptive business practices:

• All pricing is clearly disclosed on our website and in pre-engagement communications. There are no hidden fees.
• Performance metrics and results shared on our website represent system capabilities, not guaranteed outcomes. Individual results vary based on your market, ICP, and implementation.
• We clearly disclose that our services use AI technology, which has inherent limitations.
• We do not make earnings claims or guarantee specific business results from using our automation services.
• Testimonials and case studies, when published, represent the genuine experiences of specific clients and may not be representative of all clients.

26. Contact Information

If you have any questions about these Terms, please contact us: